Frequently Asked Questions

  • What are the facilities you offer?
    Each room is air conditioned and comes equipped with a refrigerator, HDTV, electronic safe and electric kettle. Breakfast and Wi-Fi are complimentary
  • How close are the apartments to Apollo hospital, Shankaranethralaya, etc?
    Our Residences in Wallace Garden are about 100 m away from Apollo Hospital, Greames road and about 1 km away from Shankara Nethralaya
  • What is the proximity to the American Consulate?
    American Consulate is about 1.5 km away from both our Wallace Garden and Poes Garden Residences
  • How do I pay?
    Payments can be made by cash / credit card or wire transfer
  • What is the cancellation policy?
    Cancellation charges:
    (a) 15 days prior to check-in – No retention charges
    (b) 5 days prior to check-in – 50% of one night charge as retention
    (c) 1 day prior to check-in – One night charge as retention
    (d) No show/ late cancellation – One night charge as retention
  • Do you accept credit cards?
    Yes, we accept VISA and MASTERCARD. We do not accept American Express
  • What are the check in/check out timings?
    Check in: 2 p.m, Check out: 12 noon
  • Do you have laundry service?
    Yes we provide laundry service.
  • When should I place the order for my meals?
    Lunch and Dinner – made to order. Order for lunch to be placed by 9:00 a.m and for dinner by 4:00p.m
  • Do you have an airport pick up?
    Airport pick can be arranged
  • Do you charge for WiFi?
    Wi-Fi is complimentary
  • Are pets welcome?
    We do not encourage pets
  • What types of clients do you serve?
    We have varied clients like tourists, corporate guests, people coming for medical treatments, wedding guests etc,
  • Do I have to pay for children?
    Children between the ages of 5 and 12 will be charged extra
  • Does the apartment provide wheel-chair access and do you permit patient stay?
    Rooms on the ground floor can be accessed by wheel chair and we do permit patients to stay provided their ailment will not cause any harm to other guests
  • What is the minimum stay?
    Minimum stay is one day
  • Are there extra charges for gas, electricity or water?
    There are no extra charges for gas, electricity or water
  • How secure is the apartment?
    We provide security round the clock.
  • Do you have a provision to store valuables in the apartment?
    There is an electronic safe in every room.